CIC Group and AA Kenya have launched an accident scene management service for comprehensive motor customers, a move aimed at enhancing the claims process in the country.
The service dubbed ‘Motoring Assist’ will operate 24 hours a day, seven days a week to support any customer who has experienced a motor accident by sending an emergency response team to the scene of the accident.
CIC Group Chief Executive Officer, Mr. Patrick Nyaga said the solution, which has been developed by AA Kenya, will position CIC as an innovative motor insurance provider in the market seeking to support the customer.
“We are happy to have partnered with AA in launching this service that is unique and new in the insurance industry. This new service will shorten the process that our customers have experienced during a claim process in the past. Our goal is to serve our customers in the best way possible,” said Mr. Nyaga.
All CIC Group motor customers with a comprehensive cover will automatically be signed up to this offering. The solution will support the customers in securing the scene of the accident, evaluating the accident scene, and calling for medical assistance, as well as providing towing services if required.
CIC General Insurance Managing Director Mr. Fred Ruoro said their vision is that this value added to their private motor cover will offer convenience to the customer, influence product uptake, and grow our market share.
The AA Kenya Chief Executive Officer, Mr. Francis Theuri said that the partnership was part of the Association’s vision to provide innovative solutions on motoring matters. “AA is focused on providing solutions that address motoring-related challenges in this country, and making the motoring experience safe for our members and the public at large,” said Mr. Theuri.
The services will first be accessible in Nairobi then launched in other counties.