The CIC Group has launched a claim’s self-service provider portal for Garages and Assessors aimed at increasing efficiency in the claims’ reconciliation process.
The portal which will operate 24 hours a day, seven days a week, under the General Business unit will serve garage owners, assessors, investigators, and adjusters.
Speaking during the launch, Managing Director, CIC General Insurance Mr. Fred Ruoro said ‘’For a long time, insurance companies have been left behind in technological advancement. With this portal, we have invested in a technology that empowers the garage owners and the company to transact effortlessly. This technology shortens processes, brings to reality our goal of going paperless and provides efficiency for the benefit of our clientele’’.
The portal will automate the bidding system aiding garage owners to respond to bid invitations from CIC Group online, confirm receipt of repair vehicles at the garage, initiate release, and aid the re-inspection process of motor vehicles among other services. The portal will also allow tracking of turnaround time and improve documentation for garages.
Commenting about the portal, CIC Group GM Marketing & Customer Experience Mr. Kamiri said, “The platform is part of CIC’s transformation process, incorporating technology and eliminating paperwork to serve customers efficiently. Through this innovation, we plan to continue keeping our word, ensuring that we provide our customers and partners with the best customer experience”.
Through this portal, CIC Group plans to increase engagement with garages and assessors through a robust system with processes such as assessor fee notes updated in the core system instantaneously. The portal will also promote better document management while improving communication to the various stakeholders through email triggers.