Safaricom unveils new no-expiry PostPay plans for customers

Safaricom (NSE: SCOM) has revamped PostPay plans offering customers bundled voice, data and SMS with no-expiry. The new plans will be available on a 30-day basis with any unused resources rolling over to the next month.

The new proposition also adds the convenience of customers joining from the comfort of their phones, removing the need to visit Safaricom Shops and fill application forms.

Sylvia Mulinge, Chief Customer Officer, Safaricom said this is part of the ‘For You’ customer commitment made by the company to offer greater value to customers. “Today, we are being true to that commitment by making it simple for our customers to join the new PostPay and introducing a transparent way for them to view their usage,” she said.

Customers joining the no-expiry PostPay, which is available on the Safaricom App, webpage or USSD, will have the option of choosing from plans that are within their predefined credit limits or topping up to qualify for higher limits.

Available to all PostPay customers and Prepay customers looking to join PostPay, the revamped plans will be offered at five price points ranging from a sh1,000 plan with 5GB data, 400 minutes and unlimited SMS, to a sh10,000 plan that offers unlimited data, voice and SMS. Customers on the new plans will be able to use their voice allocation to make local calls across all networks and international calls to India, the United States, China and Canada.

“We have big surprises for our PostPay customers in the near future where we plan to offer additional destinations for international calling and also unveil a device financing model where customers can get a device as part of their PostPay plan,” added Sylvia.

The no-expiry PostPay plans are as below:

PostPay Plans Minutes Data SMS  Amount
PostPay 1k 400 5GB Unlimited*

(Subject to FUP capped at 1000SMS)

PostPay 2k 1000 15GB Unlimited*

(Subject to FUP capped at 2000SMS)

PostPay 3k 1500 25GB Unlimited*

(Subject to FUP capped at 3000SMS)

PostPay 5k 2500 Unlimited*

Speed to reduce to 1 MBPS after 50GB


(capped at 5000SMS)

PostPay 10k Unlimited*

Capped at 10000 minutes


Speed to reduce to 1 MBPS after 100GB



(Subject to FUP capped at 10000SMS)

· The bundles have no expiry

· The minutes can be used to make international calls to China, India, Canada and the USA. 

· The plans will be offered on the sign-up journey, they will also be accessible on the Safaricom App, Webpage ( and via *544#

·        The unlimited resources are subject to fair use policy





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