UAP opens an integrated customer centre in Nairobi

UAP Old Mutual Group has unveiled its first Integrated Customer Service Centre – a one-stop shop located along Kimathi Street, in Nairobi where its customers will receive the Group’s integrated financial services.

The centre is part of the Group’s strategy to consolidate all its branches countrywide into one integrated services by 2018.

UAP Old Mutual Group has already merged its insurance and investments offerings for the branches in Kisii, Meru and Kisumu and is set to integrate all other branches in major towns countrywide.

Speaking during the launch, the group CEO, Mr. Peter Mwangi, said that the successful merger of these branches is a major milestone for the Group and more so for their customers who can now bank, buy insurance policies, invest in shares and many more financial services under one roof.

“The Integrated Customer Service Centre consolidates UAP, Old Mutual and Faulu Microfinance Bank offerings under one roof. This makes it the only one stop shop for financial solutions in Nairobi,’’ said Mr. Mwangi.

“We intend to unify our national network and this includes our head office.  The UAP Old Mutual Tower in Upper hill will soon be home to the UAP Old Mutual Group and will host our second Integrated Customer Service Centre,” he added.

The new centre, which amalgamates UAP, Old Mutual and Faulu Micro-finance Bank services, is part of the journey towards the completion of the Group’s merger process which began in June 2015, after the acquisition of majority stake in UAP by Old Mutual.

The Group reaffirmed its commitment to continue operating in all markets where it has a presence.

‘’We join in the call for restoration of peace and lasting solutions for unity to this beautiful country that is full of opportunities for its people and businesses,” said  Mr. Tavaziva Madzinga, the Old Mutual Regional CEO for Southern & East Africa.

The Group will commence the move of its Nairobi head office by the end of the year into the newly completed 33 floors UAP Old Mutual Tower located in Upper Hill.


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