Safaricom opens its 45th retail shop at The Hub in Karen, Nairobi

Safaricom has officially opened its 45th retail shop at The Hub in Karen, Nairobi. It is the first of six new retail shops that the firm intends to open in the next 6 months as part of its regional growth strategy. The six shops will be situated in Nairobi and Rift Valley regions.

Speaking during the opening of the shop at The Hub, Safaricom’s Director for Regional Sales and Operations, Steve Okeyo noted,

“Last year, we took a conscious decision to move closer to our customers. The opening of more retail outlets enables us achieve this objective bringing services and support closer to our customers.”

The Safaricom retail shop at The Hub in Karen will serve customers from the surrounding areas of Karen, Dagoretti, Ngong and Kikuyu. It is expected to help improve efficiency and convenience for the customers, relieving the heavy footfall experienced at other shops within that part of Nairobi region.

In the last financial year, Safaricom shops handled 2.4 million visitors selling over 6.4 million phones and accessories, with more than 80 per cent of these being 3G and 4G smartphones and tablets.

In the financial year ending March 31st 2016, the handset and other revenues stood at sh8.62 billion, an increase in 21.2 per cent from the previous year.

Safaricom shops are spread across the firm’s six regions: the Nairobi Regions have 20 shops, while North Eastern and Mt. Kenya have 7 shops. The Coast Region, Rift Region and the Western/ Nyanza Region each have 6 shops.


  1. This shop… Safaricom shop at the hub, I identified a phone with features that I wanted. The sales lady assured me that the same phone was in the store and she brought the phone but with different features. Little did I know the phone was out of stock and she had to lie so that she makes a sale out of me. She quickly set the new phone only for me to realize later the features were different…they had a new version of the phone which had features that were not of my interest. This shop is quick to sell and cares little about their customers interests. Guys be careful when you shop here….. @ safaricom the hub you can do better by having your customer interest at heart.


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