Airtel, a leading telecommunications service provider in 20 countries across Africa and Asia has unveiled a new customer executive shop in Meru town.
Visibly located on the ground floor of Tuskys Mall, the shop is a walk-in Service Centre that offers customers the convenience and ease of access to Airtel’s range of value-added products and services as well as the comfort of first-hand contact and interactions with customer service agents.
According to Meru County Minister of Planning, Lands, Housing and ICT Hon. Martin Bikuri and Imenti North MP. Rahim Dawood the new customer service shop that will bring relevant innovative mobile solutions and devices closer to the people.
Airtel Kenya CEO Adil El Youssefi said that the opening of the new shop in Meru town underlines the company’s commitment to providing world- class service experience to customers in the unfolding its promises.
“We are delighted to open our doors to the people of Meru County as we seek to provide them with innovative products and services from Airtel that are relevant to their daily needs. We believe that our shop staff will be able to serve our customers better, helping us to address the quest for better service experience for the residents of Meru and its environs”, said Adil.
The shop is fully equipped to provide a diverse range of services including the latest handsets and data devices at attractive prices and all sold with warranty. The shop is also expected to offer end-to-end service support for Airtel Money, Postpaid & Prepaid services, Airtel data settings, bill payments and airtime.
Just like any other Airtel shops across the country, the new Meru shop has been built in a way that it allows customers visiting the shop to easily view the latest devices available at specially-designed “demo bars” and actually experience them in order to make informed choices about the devices on sale. The shop opens from 8am to 6pm from Monday to Saturday.
The recent opening of new customer service shops is part of the company’s retail expansion project whose aim is to expand its retail footprint in the country and take its products and services closer to customers and increase their market share in the country.