Taxi hailing service Little has apologized for failing to be able to match the demand for their services yesterday evening.
In a statement, CEO Kamal Budhabhatti said at around 1700 hours they started getting over 40,000 ride requests creating cracks on their platform, which took them a bit of a time to fill it.
The surge was due to heavy rains that poured the city, creating transport mayhem. For many, co-sharing a service was their best option to move from their places of work to their homes.
“As we know, sometimes technology makes you go Kukus. And that is exactly what happened. We have however taken appropriate steps to ensure that we do not create such inconveniences to you again”, he said in an email.
Kamal said that Little will take time to improve and ensure premium experience that they have promised to every Kenyan is fulfilled.
As a good gesture, Little will this Sunday 15th October give anyone who uses the service an exclusive KES 100 off, with the code SMILE100.